Loving your pack and not ready for it to end? Extend your rental period now*!
Costs are per week extension, so pop the total number of weeks you want to add to your hire period into the quantity field.
- Newborn pack extension $20.00 p.w.
- Value pack extension: $15.00p.w.
- Premium pack extension: $25.00p.w.
*Rental period must be extended prior to hire starting or within the first four weeks of the hire period as per our terms and conditions.
RETURN & REFUND POLICY
Not totally happy with your Cloth Tots trial or product?
We're here to make sure your trial goes swimmingly with all the support you require. If you need any help, make sure to drop us a line or book in a consult. Our refund policy covers a 3-day change of mind on all rental packages, minus a cleaning and administration fee.
Not happy with your purchased product? We offer a full refund on the return of faulty goods. Please get in touch with us to organise this.
If you are having problems with getting this to work for you please let us know. We are huge fans of all our products and can help trouble shoot problems together.
Refunds are available under the following circumstances:
If you experience pregnancy loss or your baby is born sleeping, we will refund your rental fee and bond on return of the unused pack.
If you notify us of your change of mind before your pack is sent, we will refund your rental fee and bond less an administration fee.
Once your pack has been sent, we cover a 3-day change of mind from the start of the hire period. You will be refunded the rental fee and bond upon return of the nappy package in acceptable condition less an administration and cleaning* fee.
If a purchased item is faulty, we will refund the full cost of the item, as well as covering the return postage. Please contact us to arrange this.
*All nappies and prefolds that have been shipped will require deep cleaning and sanitation